SaaS application that pushes the limits of traditional web chats to enhance visitor satisfaction, brand awareness, effectiveness for small and medium companies with help of AI and chatbots.
The main differentiator with the extensive competition in this market is that enable you to create chatbots with ease, no complicated flow charts if you don’t want to and also adding other new AI technologies for text recognition like sentiment analysis, language detection, language translation. You can have a 24/7 chatbot that will help your visitors without the need of having multiple agents. With this said, Hooly Chat also enables you to use the chatbot as front line and depending on some triggers you can direct that conversation to the person in your organisation to achieve the best outcome possible.
Here at Big Six Studio, we were assigned to make it happen. From the frontend to the AI. For this massive project we chosen the following technologies:
All the dashboards are built with React and Typescript. That is our combo. We love working with these together. We also used Socket.io client for the chat pixel and the main dashboard to enable real time updates.
The AI bits are built on NodeJS and NLP.js in AWS Lambda functions for language recognition and translation and there is a couple of micro services dealing with the sentiment analysis and the chatbots.
We used NextJS for the frontend website that will act as landing page and blog for content marketing. The blog will be managed through Prismic.
Overall, a very enjoyable and interesting project which we learn loads as a team.